Credit Controllers

Job Title: Credit Controller (Account Management)

Location: Dumfries (Town Centre)

Contract: Temporary (Approx 6 Months)

Hours: Monday-Friday (Office Hours)

Pay: £13.80 Per Hour

Talento Group is hiring for (3) Credit Controllers for our client based based in Dumfries Town Centre. You will be responsible for ensuring that the company's credit policies are followed and that outstanding debts are collected in a timely manner.

This is to aid a project our Client is completing, that is expected to last approximately 6 months, with a possible extension for the right candidate!

Your role will involve monitoring customer accounts, assessing credit risk, and implementing strategies to minimise bad debt and improve cash flow. Your role will be a 2nd Line Role, therefore it is essential that you can deal with cases delivered to you by the 1st Line team in a timely manner, ideally carrying these cases through to a quick resolution.

Responsibilities:

Collections: Contact customers with overdue accounts to arrange payment of outstanding invoices and discuss payment plans when necessary. Keep detailed records of all collection activities.

Dispute Resolution: Investigate and take ownership of any disputes or discrepancies related to customer accounts, working closely with our Account Managers, Customer Success/Service, Billing, Contracts and other departments as needed. Complex cases can be escalated further to the 3rd Line team.

Relationship Management: Build and maintain positive relationships with customers to facilitate prompt payment and resolve issues amicably, and keep customer loyalty.

Process Improvement: Identify opportunities to streamline credit control processes, reduce credit risk, and improve cash flow.

Qualifications and Skills:

Essential:

• Comfortable using Telephone, Emails and CRM packages.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and prioritise tasks effectively and work within case queues.

Desirable:

• Proven experience in credit control, accounts receivable, or a similar role.
• Experience of working in Salesforce, Acumatica and Microsoft packages.
• Knowledge of credit laws and regulations.
• Previous experience in Telecommunications and IT would be beneficial.
• Experience in dealing with accounts through Suspension, Legal and Administration processes.

Additional Requirements:

• Ability to work well under pressure and meet deadlines.
• Professionalism and integrity in dealing with sensitive financial information.
• Willingness to adapt to changing business needs and processes.
• Be able to manage monthly recurring services and invoice structure, within large volume ledgers with multiple queries.

Working Conditions:

This role is office based within our Dumfries office, Monday - Friday office hours. Occasional overtime may be required during busy periods or to meet deadlines.

The office is open from 8.30am - 5.30pm and our client is open to conversations regarding Start/Finish Times as well as Lunch Lengths to accommodate childcare or any other requirements.