Credit Controller

• Reporting directly to the Head of Credit Control
• Service Supervisors to provide the highest possible standards of service to customers.
• The Credit & Queries Controller must chase all debts in accordance with payment terms given to customer to ensure that payment is received on time from each customer and each invoice.
• Proactive & Confident, Resilient & be able to make decisions.
• Ability to be able to work under pressure and deal with Senior Stakeholders at Director Level Analytical skills and thorough attention to details Patience and the ability to remain calm in stressful
• situations.
• Experience in dealing with Queries.
• Experience in dealing with Receiverships and Liquidators Responsibilities Dispute Management
• To log and resolve all customer queries in line with company KPI's.
• Raise Credit Notes on SAP
• Log all disputes on the system.
• Chase internal Managers for disputes resolution & escalate to Head of Credit as required
• Analyse queries data to see root cause & suggest improvement process.
• Open New Accounts on Sales force and follow process with SSC.
• Amend & adjust existing account details on Sales Force
• To report and analyse CCS system data to identify the root causes of complaints.
• To regularly update customers of progress of queries
• To attend meetings and update Supervisors of any engineer issues
• Chase all disputes internally and escalate as required to Area Manager and Head of Credit
• Open New Accounts on Sales Force & SAP
• Such other duties as may be necessary
• Collections
• Collect all outstanding debt in accordance with allowed payment terms.
• Communicate with Shared Service Centre to ensure all month end activities are completed.
• Review customer clearing accounts.
• Attend customer meetings.
• Communicate & Liaise with Receivers & Liquidators for bad debts.
• Review Existing collection methods.
• Cash flow projections
• Dealing with SSC with various monthly admin tasks
• Review and action Dunning and statement process
• Ensure Customer notes are updated at least every two weeks for each & every customer
• Such other duties as may be necessary

47112BR

INDCC