Billing and Credit Control Assistant

Key Responsibilities

• Maintain and update changes in the contract management system.
• Timely invoicing of sales orders of assigned customers/regions.
• Flag deviations from the company billing matrix to reduce & control exceptions in the billing process.
• Investigate & follow up on customer queries/complaints about invoices.
• Act as an advisor for all Billing / Order-to-cash activities.
• Open to work on continuous improvements in the billing process.
• Prepare ad hoc overviews on billing for the Customer Services Manager and Business Manager.
• Ensure proper filing of customer communication & correspondence for audit purposes.
• Responsible for meeting targets in monthly receivables and keeping bad debt to a minimum.
• High volume of calls and emails chasing from debtors.
• Liaise with the Customer Services Manager and Business Manager regarding overdue/disputed accounts.
• Disputes review every week with escalation to Customer Services Manager and Business Manager as appropriate.
• Dealing with accounts that have gone into liquidation including liaising with administrators.
• Assessment of creditworthiness of potential and existing customers including determining credit limits and payment terms.
• Report monthly to the Customer Services Manager and Business Manager about the status of creditors.