CFOO

Role Definition

This role,Chief Operating Officer, reports to the Chief Executive Officer.

About the Role This dual role, Chief Operating Officer/Chief Financial Officer, requires a strategic thinker who can seamlessly navigate both financial and operational responsibilities. The successful candidate will be accountable for ensuring the financial sustainability of the business and for all operational aspects from the point of receiving a customer order.

Patchwork's Client Operations Team is made up of Customer Care and Implementation, and is crucial to the go-live and continued success we have with our clients. This role will be responsible for all post-contractual client obligations and relations. Ensuring the successful implementation and ongoing support of our products, fostering strong client relationships and driving operational excellence to meet and exceed client expectations.

Role Responsibilities - Leadership

- This role is a leadership position, the role holder is responsible for the development, nurturing, and output of their team and is expected to uphold and contribute to Patchwork's standards of excellence.

- Staying informed about industry trends and client needs, providing valuable insights to shape the company's long-term strategy in meeting evolving client demands.

- Finance - Developing, executing and leading on financial strategies that align

with business goals and objectives. - Build and maintain strong relationships with external stakeholders,

including investors, auditors, and financial institutions. - Oversee financial planning, budgeting, forecasting, and reporting. - Provide insightful financial analysis to support key business

decisions. - Oversee financial compliance, risk management, and internal

controls.

LocumTap Ltd (Trading as Patchwork Health) Company No.

Patchwork Health, 35 Luke Street, London, EC2A 4LH

- Client Operations - Assume accountability for all operational aspects from the point of

receiving a customer order and through the duration of customer contact.

- Realise revenue (conversion of contracted ARR to ARR) through the activities of all client operational teams.

- Implement and optimise end-to-end operational processes and technological solutions, from fulfilment to customer support, ensuring operational efficiency and effectiveness and a high standard of service delivery across all client operational teams.

- Establish and monitor a comprehensive set of operational metrics, including lagging indicators (e.g., financial performance, customer satisfaction), leading indicators (e.g., process efficiency, resource utilisation), and trend data.

- Develop and implement KPIs that provide a holistic view of operational performance, ensuring alignment with business goals.

- Collaborate with cross-functional teams to integrate operational metrics into strategic planning and decision-making processes.

- Utilise data-driven insights to identify areas for improvement, drive operational excellence, and enhance decision-making processes.

- Regularly review and analyse operational data to identify trends, risks, and opportunities for optimisation.

Role Requirements

Essential - Demonstrable experience as CFO, COO and / or in client operations,

consultancy, or a related leadership role. - Professional financial qualification (e.g., ACCA, CIMA, or equivalent) and / or

Bachelor's degree in Finance, Accounting, Business, or a related field (MBA or equivalent qualification is preferred).

- Outstanding communication, interpersonal and leadership skills, with demonstrable experience leading financial and operational teams.

LocumTap Ltd (Trading as Patchwork Health) Company No.

Patchwork Health, 35 Luke Street, London, EC2A 4LH

- Extensive experience in operational management and success in driving operational efficiency and improvements, preferably in a technology and / or SaaS environment.

- Strategic thinker with the ability to align financial and operational goals with a client focus.

- Strong financial acumen and analytical skills, with focus on data-driven decision-making.

- Proven ability to oversee the successful delivery of client fulfilment and high rate of client retention in a high-risk and high-compliance project environment.

Nice to Have - Experience in a tech start-up/scale-up. - Experience or knowledge of the NHS, healthcare, or healthtech industry. - Experience or knowledge of workforce applications. - Experience with SaaS products.

LocumTap Ltd (Trading as Patchwork Health) Company No.

Patchwork Health, 35 Luke Street, London, EC2A 4LH