Customer Service Administrator

Are you a personable Customer service administrator with excellent skills in relationship building?

My Birmingham based client is looking for a Customer Service Administrator on a Temp to Perm basis. If successful you will be required to Deliver exceptional levels of service and build relationships between the company and their customers.
Benefits:

• Hourly rate up to 13.50 (Dependent on experience)
• 29 days holiday
• Free onsite parking
• Gym Membership
• Employee discounts

Duties and Responsibilities:

• Act as a dedicated point of contact for complex/at risk customers to enhance/rebuild customer relationships.
• Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager
• Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required.
• Analyse lost business and complaint management data - ability to see the bigger picture, identify key issues/trends.
• Proactively maintain the sales ledger including the allocation of receipts to the sales ledger to ensure overdue accounts are updated.
• Ensure debtors are entered on the warning list if necessary.
• Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required.
• Manage & respond to all direct customer communication, complex/at risk customers, via telephone and email effectively and efficiently.

Skills and Experience:

• Excellent working knowledge of Microsoft Office, excel & Dynamics.
• Good attention to detail and ability to analyse data.
• Customer and solution focused.
• Excellent communication skills both verbal and written.
• Ability to work on own initiative and to deadlines.
• Good organisational and multitasking skills

Apply Now !

KSBirmingham

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