Posted: | 03/05/24 | |
Recruiter: | Utopia Recruitment Ltd | |
Reference: | 2755244979 | |
Type: | Permanent | |
Salary: | £25,000 - £26,000 Annual Bonus | |
Location: | Nottingham, Nottinghamshire | |
Description: | Customer Service Assistant - Permanent - £26000 plus bonus - Nottingham City Centre Office based Great opportunity for someone with customer service experience to join modern, ever growing city centre based client. Customer Services Specialist My client is committed to great customer outcomes. In Customer Services, we support our customers without scripts or diallers. They have built a culture of collaboration and teamwork, and we encourage promotion from within, ensuring a better business for all. Successful candidates will initially complete a robust 4-week onboarding process and engage with the wider business to understand that Customer Service process. The Role They are looking for the next generation of customer services specialists to join one of the most important departments within the business You will engage directly with their customers through multiple different channels and manage customer relationships through the easy-to-use Salesforce CRM. The right candidate will be someone who wants to make a difference to people, you are good at listening and won't feel the need to pass judgment. You will be comfortable offering solutions and being proactive doing your best to find the best outcome for their customers. You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible. Skills & Experience
Desirable
Benefits
Job Types: Full-time, Permanent Salary: Up to £26,000.00 per year Schedule: 37.5 hours a week: Every other Saturday WFH 08 30 Every other Friday afternoon/evening WFH 11 00 One Sunday a month WFH 08 30 Standard Monday to Friday 08 30 Work Location: Office based role. | |