Field Operations Manager

Field Operations Manager
Field-Based - North & Central
£33,150-£34,680 + bonus/commission

A well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team.

About the Company

This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.

The Role

The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.

Key Responsibilities

• Lead, manage, and support a team of field-based professionals

• Recruit, train, and audit field operatives to maintain high standards

• Monitor field performance to ensure delivery of KPIs and SLAs

• Provide coaching through regular one-to-ones and accompanied field visits

• Analyse performance data and submit regular reports to senior management

• Ensure compliance with all relevant regulations, processes, and safety procedures

• Manage escalated field issues, including payment disputes and customer complaints

• Contribute to business improvement projects and support new initiative rollouts

• Build effective relationships with internal teams, clients, and stakeholders

Essential Requirements

• Proven experience managing remote or field-based teams

• Demonstrable background in debt collection or arrears recovery

• Strong leadership and performance management capabilities

• Excellent communication, coaching, and interpersonal skills

• Analytical and organised, with a proactive approach to problem-solving

• Knowledge of the utilities sector is advantageous

• Full UK driving licence

What s on Offer

• A senior-level field operations role within a well-established company

• The chance to influence strategy and drive service excellence

• Career development opportunities in a growing sector

• Competitive salary and benefits package