Claims Handler

Claims Handler / Senior Claims Handler - Property Claims

Job Market Insurance Claims

Claims Handler / Senior Claims Handler - Property Claims About the role

My client are currently recruiting for Claims Handlers / Senior Claims Handlers to join their growing Client Claims Teams. This role is open to experienced Claims Handlers but also to individuals with a strong customer service background.

Claims Handler / Senior Claims Handler - Property Claims Key duties

Take ownership of a portfolio of claims to allow for efficient and effective handling of those claims from first instruction until completion of the building repairs and/or drying/restoration. Building relationships with key stakeholders including our clients and suppliers and ensuring strong communication throughout.

Claim opening Secondary notification of loss

Supplier allocation

First point of contact for customers

Effective stakeholder communication both internal and external

Inbound and outbound call handling

Keeping claims systems updated

Handling low level complaints to ensure quick resolution

Ensuring Data is handled responsibly and is compliant with GDPR

Supporting and offering guidance to suppliers

Effective Claim Management

Claims Handler / Senior Claims Handler - Property Claims - Key requirements

Cert CII or similar and/or happy to work towards a relevant qualification

Strong communication Skills and comfortable in building relationships

Experience within a Customer Service Environment

Good Organisation and Time Management Skills

An enthusiastic and collaborative Team Player

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.