Customer Service Adviser - Insurance

Location: Northampton
Salary: 23,000- 26,000 + Quarterly Bonus
Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)

Our client is seeking experienced Insurance Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice.

You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.

Our client requires candidates with previous insurance experience and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.

You'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.

• Previous insurance industry experience (essential)

• Excellent communication and listening skills

• Strong attention to detail

• Positive, empathetic and customer-focused approach

• Good numeracy, literacy and keyboard skills

• Flexible, proactive and a strong team player

• High levels of integrity, honesty and professionalism

• A confident, 'can-do' attitude

• Salary 23,000- 26,000 DOE

• Quarterly bonus (approx. 10% of salary)

• 25 days holiday + bank holidays, rising with service

• Additional day off for your birthday

• Full training and career development

• Permanent, full-time role (37.5 hours per week)