Customer Service Consultant

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

We are currently working with our client, Royal London, who are seeking a number of Customer Service Consultants on 6 Month Contract, with potential extension or permanent opportunity.

Please note this will be Monday - Friday, 37.5 hours per week, shifts between 8am - 6pm. This role is based in Royal London's Alderley Park Location (Macclesfield) working fully onsite initially.

Our Alderley Park office is situated in 400 acres of natural parkland, based 2.2 miles south of Alderley Edge and 6.5 miles from Macclesfield in our newly refurbished site. We offer a free shuttle service to and from the office from Wilmslow train station and offer free on-site parking with free electric car charging points.

Job Description - The Role

Royal London is a financial services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work.

Today, Royal London has over 114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference.

Purpose of the Role:

The role acts as a first point of contact for pension-related enquiries, providing both administrative and telephony support to customers and Financial Advisers. Working in a fast-paced environment across multiple systems, the successful candidate will deliver exceptional customer service while following established processes with strong attention to detail and accuracy.

Responsibilities of the role:

• Act as a subject matter expert and providing support to your team leader and wider leadership team to understand, deliver against, and lead the team to improve the customer journey.
• Deliver an industry leading level of customer service and continuously finding ways to help our Financial Advisers, Customers and Royal London to achieve their strategy and objectives.
• Investigate and resolve pension queries as a first point of contact
• Conduct admin & telephony duties, following set processes
• Provide a support service to Financial Advisers and Customers
• Provide training and mentoring to less experienced colleagues

What we require from the candidate:

• Experience in a customer service role (telephone or face-to-face)
• Experience in customer care and support, putting the customer first and show genuine care in resolving their queries
• Excellent communication skills - communicate clearly, professionally, and with empathy
• Good administration and organisational skills
• Experience in workload management and prioritising - managing and prioritising multiple queries in a fast-paced setting
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)

Next Steps:

This client will only accept workers operating via an Umbrella/PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business