Recoveries Claims Handler

Role: Recoveries Claims Handler

Location: Liverpool

Salary: 25,877 - 27,554 per annum, plus up to 1,500 annual performance-related bonus (eligible after probation)

Job Type: Full Time, Permanent

Working hours: Monday-Friday, 9:00am-5:30pm (37.5 hours/week)

About the Role:

Join our fast-paced Recoveries team and play a key role in helping customers achieve fair outcomes while recovering costs where a third party is responsible. You'll take ownership of motor insurance claims from start to finish, applying your technical expertise and negotiation skills to deliver exceptional results.

As part of our team, you'll enjoy a collaborative environment that values your input, offers opportunities for career development and technical training, and gives you the chance to make a real difference in delivering outstanding customer experiences.

What you will be doing:

• Take full ownership of non-fault repair and recovery claims from start to finish
• Deliver accurate, customer-focused outcomes every time
• Apply technical expertise in indemnity, liability, and claim financials
• Minimise leakage through effective claim review and allocation
• Negotiate subrogated outlays and manage aged debt portfolios
• Liaise with solicitors and suppliers to support litigation and meet SLAs

What We're Looking For:

• Strong attention to detail and analytical thinking
• Confident communicator, both written and verbal
• Highly motivated self-starter with a proactive mindset
• Ability to work under pressure and meet tight deadlines
• Clear, focused approach to problem-solving
• Regulatory awareness and technical understanding
• Persuasive with strong negotiation skills

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleagues:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and well-being
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click APPLY to submit your CV for this role.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Recovery Claims, Insurance Recoveries, Insurance Claims Handler, may all be considered.