Customer service advisor

Are you a people person with a passion for delivering top-notch customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we have the perfect opportunity for you!

Position: Customer Service Advisor
Contract Type: Permanent
Location: Warwick
Working Hours: Monday to Friday
Salary: 24,500
Working Model: Hybrid

What You'll Do:
As a Customer Service Advisor, you will be the heartbeat of our customer interactions. Your role will involve:

• Delivering Outstanding Service: Provide exceptional customer support through various channels, including phone, live chat, and email.
• Handling Inquiries: Address customer inquiries promptly and ensure timely follow-through on all requests.
• Documentation: Accurately document customer interactions and maintain updated records.
• Liaison Role: Act as a bridge between customers and internal departments, ensuring seamless communication.
• Reporting: Assist with reports and spreadsheets, maintaining accuracy in data input.
• Professional Representation: Represent the organisation with professionalism and integrity.

Who You Are:
We are looking for someone who possesses:

• Customer Service Experience: Previous experience in a customer service role is preferred.
• Excellent Communication Skills: Strong verbal and written communication skills are essential.
• Problem-Solving Ability: You have a knack for resolving issues effectively and efficiently.
• Attention to Detail: You pride yourself on your meticulous approach to tasks.
• Multitasking Skills: You can juggle multiple priorities while maintaining high service standards.
• Team Player: You thrive in a collaborative environment and adapt easily to changes.
• Tech Savvy: Proficiency in CRM systems and the Microsoft Office Suite is a must.

What We Offer:
Join a supportive work culture and enjoy a range of perks, including:

• Hybrid Working: Flexibility to balance work and personal life.
• Private Health Care: Comprehensive health benefits to keep you and your family healthy.

If you are a highly motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now and become part of a dedicated team that values your contributions. Your journey towards an exciting career starts here!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.