Ensure that all queries and HR/Payroll transactional work requests are processed accurately and efficiently within defined timescales and according to policies and procedures.
Ensure all activities follow agreed compliance and audit steps as stipulated in policies, processes and procedures as directed.
Maintain high standards of accuracy, timeliness and attention to detail in all processing and record-keeping to ensure the Service meets and exceeds customer expectations and service levels
Ensure agreed Customer Service Standards are met and where possible exceeded
Positively contribute to the Team's overall achievement of Service Levels and KPIs through achievement of personal goals and performance targets
Proactively contribute to improving the Service, actively identifying opportunities for improvement and understanding how your personal contribution impacts on delivery of the Service as a whole
Work collaboratively with other team members and sections as necessary to contribute to the effective operation of the overall Service
Perform back office administrative and other tasks as may be necessary to support the effective operation of the Service
Be professional and friendly in all that you do from punctuality and attendance to communicating with colleagues and customers
Key Skills, Experience and Behaviours Essential
Good knowledge of UK payroll legislation and its application to the payroll process, including PAYE, tax, national insurance, and pension contributions.
Highly numerate and literate
Excellent verbal communication skills and high standards in customer and colleague interaction
Good time management and the ability to prioritise workloads to meet sometimes challenging deadlines
Experience of Microsoft Office, particularly Excel, Outlook and Word
Positive, proactive and adaptable to change
Inquisitive and willing to find better ways of doing things
Desirable
MHR I-Trent Experience
Knowledge of Local Government T's & C's
CIPP/Payroll Qualification
Advanced Excel skills
If you think this job role is for you, please send your CV to
