Technical & Complex Claims Leader

Technical & Complex Claims Leader

Location: Mossley, Oldham

Hours: Monday - Friday, 09:00am - 17:00pm (Full Time)

Are you a natural problem-solver who thrives on tackling complex challenges and leading others to deliver exceptional results? We are looking for a Senior Property Claims Handler to drive service excellence, innovation, and continuous improvement across our diverse insurance products.

In this pivotal role, you'll be the go-to expert for technical and complex claims, ensuring every decision is accurate, fair, and compliant with industry standards. You'll also mentor our talented Operational Claims Team, fostering a culture of learning, collaboration, and high performance.

Technical & Complex Claims Leader Responsibilities:

• Lead the management of technical and complex claims from notification through to settlement, ensuring swift, fair, and compliant outcomes.
• Act as the subject matter expert, providing technical guidance to both the Operations Team and senior leadership.
• Use your practical drainage and technical knowledge to interpret site data, images, and reports to determine policy liability.
• Oversee quantum decisions and negotiations, ensuring accuracy and alignment with policy terms.
• Deliver training, coaching, and quality audits to uplift technical expertise and maintain exceptional service standards.
• Collaborate closely with contractors and stakeholders to resolve technical challenges and maintain KPI performance.
• Ensure all decisions and processes meet legislative and industry best practices (e.g., WRc, S24/S59 notices, HSE).
• Prepare professional, evidence-based reports for insurer submission.
• Continuously identify opportunities for process improvement and innovation within the claims journey.
• Support client audits, producing clear insights and recommendations.

What You Bring

• Proven experience in leading teams and managing complex, technical claims.
• Strong understanding of drainage systems, construction, and policy liability principles.
• Exceptional attention to detail with a proactive, solutions-focused mindset.
• Ability to interpret complex technical information and communicate it clearly to a range of stakeholders.
• A collaborative leader who thrives in a fast-paced, evolving environment.

Technical & Complex Claims Leader Benefits:

• Academy Training - grow your skills with structured development opportunities.
• Clear career progression and ongoing professional support.
• Annual salary review + performance-based bonus scheme.
• Smart casual dress code and regular social events.
• Hybrid working model (office + home flexibility).
• Company pension & on-site parking.
• Employee wellness initiatives and well-being support.

If you're passionate about delivering technical excellence and shaping the future of claims management, Click Apply now.