Credit Controller

Your new company
Hays are working exclusively with a highly respected organisation in Telford to recruit an experienced and proactive Credit Controller. Created to support rising business volumes and ongoing order to cash transformation, the position plays a key part in the company's growth. Although initially on a 12 month fixed term contract, there is strong potential for it to become permanent as the division continues to expand.
Your new role

As Credit controller you will play a vital role in the business and duties will include:

• Take ownership of a large, high value debt ledger, ensuring overdue accounts are followed up promptly and effectively.
• Manage the monthly direct debit process and investigate any issues or discrepancies relating to customer accounts.
• Handle daily cash allocation across several bank accounts, maintaining accurate and up to date reconciliations.
• Work closely with teams across the business to support smooth end to end order to cash activity.
• Use a range of systems to review data, update customer information, and monitor account behaviour.
• Communicate confidently with customers by phone and email, resolving queries and escalating concerns when required.
• Play an active role in ongoing initiatives to enhance credit control processes and support wider operational improvements.

• We are looking for a driven credit controller who has significant experience, ideally within a medium or large organisation and a proven background in handling substantial, high volume debt ledgers.
• You should have strong Excel and reconciliation tasks as well as be comfortable using multiple systems
• You will also need to be a confident communicator with the ability to manage challenging or detailed discussion, who is highly organised, with the skills to manage priorities effectively in a busy environment.
• Finally, you should be able to work self-sufficiently while remaining an active and supportive member of the wider team.