Senior Credit Controller

Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development!

With a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years' experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment.

1. Take full responsibility for your own daily call schedule of overdue client accounts
2. Handling payment and service queries principally by telephone, but also by email and letter
3. Providing "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records
4. Processing debit/credit card payments
5. Liaising with Client Experience and Client Retention departments.
6. Driving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments
7. Review old debtor balances with team members, and come up with an action plan to reduce overdue balances

1. Accountability for the overall performance of the team
2. Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders
3. Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements
4. Preference for picking up the phone and speaking to clients over emailing them
5. To ensure a high level of attendance and punctuality
6. Ambitious with the determination to succeed
7. Enthusiastic approach to coaching and development

1. 25 days' holiday, plus bank holidays
2. Day off on your birthday
3. Cash plan for you (and your children, if any)
4. Holidays increase after 2-and 5- years' service
5. Contractual sick pay
6. Private medical insurance after 5 years' service
7. Pension Plan and Life Insurance
8. Pension plan contributions increase after 5- and 7-years' service
9. Holiday season bonus after 3 years' service
10. Profit share scheme
11. Season ticket loan scheme
12. Cycle to work scheme
13. Access to Employee Assistance Programme
14. Company incentives, access to discount schemes
15. Social sessions on the last Friday of the month with free food and drink
16. Free 24/7 onsite gym

50474BRR4

INDCC

Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.