Senior Pensions Administrator

• Location: London - Charing Cross nearest tube
• Hybrid Working

We are seeking an experienced Senior Pensions Administrator to join our clients London-based team. In this role, you'll play a key part in ensuring accurate delivery of pension administration services, supporting and mentoring colleagues, and maintaining strong client and member relationships.

Your role as Senior Pensions Administrator:

• Check, authorise, and monitor work produced by team members

• Train, mentor, and assist less experienced administrators

• Ensure scheme benefits are calculated and paid accurately in line with scheme rules and pensions legislation

• Maintain membership records and ensure database accuracy

• Provide technical information to members, clients, and third parties, both verbally and in writing

• Liaise with clients, actuaries, consultants, providers, pension payroll teams, and other stakeholders

• Handle member queries confidently via phone, email, and letter

• Prioritise workloads effectively to meet deadlines and service levels

• Support project work as directed by the Team Leader or Manager

• Ensure compliance with ISO and AAF accreditations

• Contribute to a culture of high standards, quality, and client responsiveness

The person:

• Solid experience working with Defined Benefit (DB) pension schemes.

• Strong pensions industry background with up-to-date knowledge of legislation and disclosure requirements

• Skilled in MS Office applications, particularly Excel and Word

• Takes ownership, accountability, and pride in delivering high-quality work

• Strong GCSEs (Maths & English - minimum grade B/6 or equivalent)

• Ideally educated to A Level or equivalent; candidates with strong experience will also be considered.

• Willingness to study towards relevant pensions qualifications (e.g. CPC, QPA, DPC, RPC, APMI)

Desirable:

• Some progress with professional pensions qualifications (PMI/QPA/RPC/DPC/DPA)

Benefits:

• Competitive salary with annual discretionary bonus.

• 25 days' holiday (with buy/sell flexibility)

• Pension matching, life assurance, and healthcare plans

• Flexible benefits scheme, retailer discounts, digital GP service, and employee assistance

• Paid volunteering days and opportunities to participate in community events

• Generous referral bonuses for recommending candidates