Claims Advisor

Claims Advisor
Location: Central Bristol
Working Pattern: Office-based 3 days per week, with flexibility to work remotely 2 days per week.
Full time hours Monday - Friday generally working 08 - 4.00 pm / 09.00 - 5.00 or 10.00 - 6.00 pm.
Salary is circa £25,000 per annum (depending on experience).

About the Role

Are you detail driven with a passion for helping people? Were looking for a Claims Administrator to join our clients supportive team, where youll play a vital role in making sure customers get the care and service they deserve. In this role, no two days are the same, youfll be assessing and processing claims, solving problems, and working with colleagues and partners to ensure fair, timely outcomes. Its about more than numbers on a screen; its about giving customers confidence and peace of mind when they need it most.

• Assess and process claims across a range of products, keeping accurate and detailed records.
• Make fair, balanced decisions and ensure payments are in line with procedures and regulations.
• Communicate clearly with claimants, supporting them throughout their journey.
• Work with medical professionals and partners to gather the right advice when needed.
• Take ownership of queries and complaints, resolving them quickly and effectively.
• Share ideas, spot improvements, and contribute to best practice across the team
• Ensure compliance with FCA rules, the Data Protection Act, and other regulations.
• Help manage team workflows and support service levels.

• Some previous office based administration or office based customer service experience
• Excellent attention to detail and accuracy.
• Strong communication skills, both written and verbal.
• Sound judgement and confident decision-making.
• The ability to prioritise, manage time effectively, and adapt to busy periods.
• A proactive, customer-first mindset.
• Reliability, professionalism, and a positive approach.

• Hybrid working: 3 days in the office, 2 days remote.
• 25 days' holiday plus Bank Holidays and your birthday off!
• Discretionary annual bonus which can be up to 20% of your salary
• Contributory pension scheme (up to 12%).
• Private Medical Insurance (after probation).
• Discounts on retail, hospitality, fitness, and training courses.
• Regular socials, including Summer and Winter parties.