Senior Broker Support Specialist

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you'll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance. We're a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters. This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.

Join our Global Facultative team at Gallagher Re as a Senior Broker Support Specialist in London! You'll be a key part of the team, managing a team of broker support professionals, ensuring smooth operations, compliance, and continuous improvement alongside working on your own portfolio of work while supporting brokers with their daily activities. The successful candidate will ideally have previous Broker Support experience working on property or casualty lines of business. This is a fantastic chance to work in a fast-paced environment, collaborate with diverse teams, and make a real impact on our clients' success.

In this role, you'll help brokers deliver exceptional service by managing contracts, renewals, and client communications. You'll ensure compliance with regulations, oversee onboarding processes, and maintain accurate records. Working closely with brokers and internal teams, you'll resolve client queries, manage data, and ensure smooth workflows. Your efforts will directly contribute to building strong client relationships and maintaining operational excellence.

Here's a snapshot of what you'll do:

• Lead a team of broker support professionals to deliver efficient and effective operational support.
• Oversee the creation and management of compliant contracts, client onboarding, and data controls.
• Build strong relationships with brokers, clients, and internal teams to ensure excellent service delivery.
• Ensure adherence to regulatory requirements and internal policies.
• Provide training and onboarding for new team members to ensure they're set up for success.
• Collaborate with servicing, claims, and other teams to resolve issues and improve processes.
• Manage your own portfolio of work creating and managing contracts, wordings, and endorsements.
• Handle client onboarding, including KYC activities and documentation.
• Collaborate with brokers to manage client data and ensure compliance.
• Ad-hoc duties as required.

• Experience in the re/insurance industry, ideally in broking operations or technical processing within property or casualty lines of business.
• Proven experience in leading a team.
• Knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to explain complex issues clearly and work effectively with diverse teams.
• Strong organisational skills to manage multiple priorities and meet deadlines.
• A commitment to learning, teamwork, and delivering excellent service.
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. We are Disability Confident Committed and are committed to inclusive recruitment and accessibility. If you require reasonable adjustments to your application, please contact us at . Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer and is committed to equality and opportunity for all. We prohibit discrimination and will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.