Relationship Support Specialist

Join us and help shape the future of Real Estate Finance

We're looking for a motivated, detail driven and customer focused Associate to join our Real Estate Finance team. If you're currently working in commercial banking and eager to expand your skills within a high growth REF environment, this is an excellent step forward.

You'll play a central role in supporting the management of our lending pipeline, delivering an exceptional experience to our customers, and ensuring the smooth execution of transactions from initial onboarding through to completion. Working closely with experienced Relationship Directors, you'll gain exposure to complex deals, develop deep expertise in due diligence, and build strong relationships across our internal and external networks.

This is a fantastic opportunity for someone who thrives in a fast paced setting, enjoys problem solving, and takes pride in getting things right first time.

• Support the end to end execution of real estate finance transactions.
• Keep customers and stakeholders updated, ensuring progress is smooth and well communicated.
• Take personal ownership of ensuring every customer receives responsive, proactive service.

• Project manage transactions to agreed timescales, chasing internal teams and external partners to keep deals moving.
• Collaborate with Relationship Directors and customers to fulfil CDD/CRA requirements throughout the life of the relationship.
• Gather and present covenant information, track conditions precedent and maintain accurate records.

• Obtain and prepare instructions for legal, valuation and monitoring surveyor services.
• Liaise with Credit, Financial Crime, Governance & Quality Assurance and other specialist teams to ensure a robust, compliant process.
• Support tranche drawdowns, security releases and repayments by preparing accurate information for review.

• Maintain accurate data across systems (Aurius, I Drive, nCino) to support high quality MI and portfolio reporting.
• Aim for 100% right first time accuracy in all documentation and record keeping.

• Identify and escalation risks appropriately.
• Ensure compliance with internal policies and external regulations, including CDD, AML, GDPR, information security and ABAC.

You don't need to tick every box - if you feel this role aligns with your strengths and ambitions, we'd love to hear from you.

• Experience working in financial services, ideally commercial banking, with an understanding of regulatory responsibilities (CDD, AML, GDPR).
• A background in customer due diligence or exposure to Real Estate Finance processes is highly beneficial.

• Strong organisational skills - able to prioritise, manage multiple transactions and stay calm under pressure.
• Excellent verbal and written communication, with confidence engaging stakeholders at all levels.
• High attention to detail and a commitment to accuracy.
• Comfortable working at pace and taking initiative to solve problems.
• Solid IT skills and willingness to learn new systems.

• A recognised banking/financial services qualification is beneficial.

• Direct experience supporting real estate finance transactions from start to finish.
• The chance to work alongside skilled Relationship Directors and subject matter experts.
• A collaborative, supportive team environment where your development really matters.
• Opportunities to grow your career within a specialist, high performing banking team.

If you're looking to grow your career in Real Estate Finance and want to be part of a team where your work genuinely makes a difference, we'd love to hear from you.