Rent Arrears Advisor

Role OverviewMy client is seeking a highly skilled Rent Arrears Specialist to join the housing team. This role focusses on supporting tenants who are struggling to meet their rent obligations, providing practical guidance on budgeting and payment plans, and ensuring effective rent collection processes. You will play a key role in reducing arrears across a range of tenures including social housing, leasehold, commercial properties, and sundry debt.Key Responsibilities

• Proactively manage rent arrears cases, engaging with tenants to agree realistic repayment plans.
• Provide advice and guidance on budgeting, financial management, and accessing support services.
• Monitor and report on arrears' performance, ensuring compliance with policies and procedures.
• Negotiate with tenants and stakeholders to resolve payment issues and prevent escalation.
• Support debt collection processes across multiple streams: tenant arrears, leasehold, commercial, and sundry debt.
• Maintain accurate records and case notes using housing management systems.
• Liaise with internal teams and external agencies to deliver holistic support for tenants.
• Ensure adherence to relevant legislation and best practice in housing and debt recovery.

• Housing Sector Experience: Proven track record working within housing, rent collection, or tenancy management.
• Financial Guidance: Ability to advise on budgeting and payment strategies.
• Negotiation Skills: Strong interpersonal and negotiation skills to achieve positive outcomes.
• IT Proficiency: Excellent knowledge of housing management systems and Microsoft Office Suite.
• Communication: Exceptional written and verbal communication skills.
• Debt Recovery Knowledge: Experience in supporting debt collection and managing complex arrears cases.

• Knowledge of welfare benefits and income maximisation strategies.
• Understanding of relevant housing legislation and regulatory requirements.

• Empathetic and solution-focused approach.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.