Broker Support Consultant

The Broker Support Consultant is an excellent opportunity for an individual from an insurance broking or underwriting environment who wants to step up to a Relationship role within the Network space. Alternatively, an individual who has great customer service experience and wants to deliver excellence. This role is working from home with occasional travel.

Client Details

The company is a small-sized organisation within the financial services sector, focusing on insurance. They are committed to delivering excellent services and ensuring operational efficiency.

Description

Ensuring that the different broker businesses have their queries & requests for help answered quickly & professionally, with a full focus on customer service & satisfaction.

Full ownership of brokers allocated to them with a "can do" approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.

Responsibility for retaining a panel of Brokers & ensuring any internal systems are updated accordingly with relevant activity.

The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.

Supporting the broker & being the 'go-to' for a whole host of queries with aim of being a "critical friend" to the broker.

Involvement in the onboarding process as directed.

Working closely with other team members and teams within the business to build relationships internally to deliver excellence.

Keep updated with the latest information regarding compliance, aged debts, or other needs so support can be provided with any development/training needs. Broker Support Consultant - January 2026 V5

Occasional insurer or Third Party Service Providers engagement to promote insurers/service providers to brokers & assist with placement needs or support for any bespoke scheme requirements.

A proactive approach in understanding the needs of the brokers to support, training / development, & provide suitable solutions.

Actively being open to attracting potential new prospects & referring them internally. Any additional tasks as agreed by the business or line manager.

Profile

A successful Business Support Consultant should have:

• Completion of or working towards Cert CII
• Computer literate (MS Word, MS Excel, & MS Power Point)
• Minimum of 4 years' experience in broking/insurer environment, or in a customer driven environment.
• Strong customer service skills Knowledge of Acturis, broking & Insurer processes
• Personal & Commercial Lines experience/knowledge
• Technical experience of broking for all product lines & with a strong customer focus
• Strong administration skills and paying attention to being detailed and specific
• Ideal but willingness to train/build Insurance expertise/commence Cert CII accreditation

Job Offer

• A competitive salary ranging from 25,200 to 28000 per annum.
• A permanent role in the financial services industry, with a focus on insurance.
• Remote working with occasional travel
• Potential for career development within the organisation.