Claims Handler

Posted:	28/01/26
Recruiter:	Adecco
Reference:	3063422611
Type:	Permanent
Salary:	£25,000 - £26,000 Annual
Location:	Forest Hall, Tyne and Wear
Description:	Salary: 25,000 + annual bonus and benefits Work Level: 1 Shift: Mon - Fri (36 hours per week): shifts between 08:00 -17:00 (please note these shifts may revert to 08:00 -19:00 Monday to Friday and 08:00 -13:00 on Saturdays (1 in 3) at some point. At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. We're recruiting for Claims Handlers to join our Third Party Assist team (Motor Insurance). The Role: Proactively offering the benefits of using our network of repairers and hire providers to 'non fault' third parties. Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and our organisation. Negotiating effectively with third party stakeholders and suppliers to ensure a 'fair settlement' is achieved for both the third-party claimant and our organisation. Proactively managing the department priorities such as monitoring ongoing hire and repair. Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate. Negotiating effectively to control costs. We need you to have (min requirement) Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome. Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach. Ability to take ownership for own decisions within the established authority limits and parameters. Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required. Showing good planning, prioritising and organisation skills. A positive attitude and a flexible & resilient approach to change and team working. What's in it for you? Prepare for your retirement with our colleague pension scheme. Virtual GP Service for you and your family 365 days a year. Performance related annual bonus. Indulge in a generous holiday allowance with a minimum of 7.2 weeks. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday Enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. Ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. Buy as you Earn and Save as you Earn share schemes.
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Claims Handler

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