Payment Manager

Your new company
You will be joining a large public-sector organisation responsible for delivering essential business and payment services across the health and social care landscape. This team plays a crucial role in supporting primary care providers by ensuring high quality, timely and accurate processing of pharmaceutical payment services. The organisation is committed to continuous improvement, service excellence and modernisation, offering a collaborative environment with strong leadership and clear service delivery goals.
Your new role
As the Pharmaceutical Payment Manager, you will support the operational leadership of a specialist payment function, ensuring the smooth running of business, financial and customer-facing processes. Acting as a key deputy to the Service Manager, you will oversee the delivery of high-quality payment services, support new service development and ensure robust governance across a range of operational activities.You will:

• Lead and improve payment and business processes to drive a customer centred service.
• Oversee day to day operations within the pharmaceutical payment function, ensuring efficiency, accuracy and compliance.
• Monitor data quality, financial integrity and process performance across the service area.
• Support the delivery of new services and improvements, working closely with internal teams, senior stakeholders and system providers.
• Analyse complex financial and performance data to support service reviews and reporting.
• Act as a key contact during internal and external audits, ensuring strong control environments.
• Participate in cross regional projects, working groups and service development initiatives.
• Provide leadership to team members, including performance management, training, development and resource planning.
• Deputise for senior managers as required, ensuring continuity of service delivery.
• Lead on system testing, user acceptance processes and business change activities.

• A degree or professional qualification in Business or Finance and at least two years' experience in a payment or finance environment, with one year at management level;

• At least five years' experience in a payment or finance environment, with one year at management level.
• At least one year's experience leading or managing teams within a finance or payment environment.
• Strong organisational and planning skills, with the ability to meet tight deadlines.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Experience contributing to business improvement initiatives, including developing processes or procedures.
• Experience working with a diverse range of internal and external stakeholders.
• Evidence of delivering measurable improvements across operational or service areas.
• Knowledge of interpreting legislative or statutory guidelines.

• A competitive public sector Band 6 salary.
• Full time hours with flexi time options.
• Opportunities for career progression within a large and modernising organisation.
• Ongoing training and professional development.
• Potential temp to perm opportunity.