Credit Controller

The Opportunity

An excellent opportunity has arisen for an experienced Leasehold Credit Controller to join a growing finance function. This role is particularly suited to individuals with prior exposure to property management, leasehold accounts, or service charge accounting, who are comfortable managing high-volume ledgers, coordinating with third-party solicitors, and reporting to senior stakeholders.

The successful candidate will be structured, detail-driven, and confident operating within a deadline-led environment.

Key Responsibilities

Credit Control & Debt Recovery

• Manage a high-volume portfolio of leasehold accounts, ensuring timely recovery of ground rent and service charge arrears.

• Investigate and resolve outstanding balances, disputes, and payment queries across multiple developments.

• Issue reminder notices, final demands, and pre-legal correspondence in accordance with internal procedures.

• Analyse aged debt, reconcile discrepancies, and implement effective recovery strategies to minimise debtor exposure.

Legal & External Liaison

• Work closely with external solicitors to progress arrears and enforcement cases.

• Prepare and provide supporting documentation, including statements, ledgers, and evidence packs.

• Monitor live legal matters, ensuring accurate tracking, updates, and deadline management within internal systems.

Reporting & Stakeholder Communication

• Produce regular aged debt and recovery performance reports for management review.

• Present case updates, risk considerations, and escalation recommendations clearly and professionally.

• Collaborate with Block Management and Finance teams to resolve account-level issues.

Leaseholder & Client Interaction

• Maintain professional communication with leaseholders and managing agents.

• Negotiate structured and realistic payment arrangements where appropriate.

• Deliver a balanced approach combining strong credit control discipline with high service standards.

Candidate Profile

• Proven experience within credit control or debt recovery.

• Prior exposure to property, leasehold, or service charge environments is highly advantageous.

• Strong organisational skills with the ability to manage multiple accounts and deadlines.

• Confident communicator capable of engaging both internal and external stakeholders.

• High attention to detail and accuracy in financial record management.

Why Apply?

• Join a high-growth, financially robust property group with a significant development pipeline.

• Exposure to a dynamic, commercially driven finance environment.

• Strong culture of accountability, autonomy, and progression.

• Competitive salary and long-term stability.

Important:
This is a fully office-based role (5 days per week) and does not offer hybrid or remote working.