Credit Controller

Role: Entry Lever Credit Controller (Permanent)

Overview

Our client is innovative, fast-growing company shaking up a traditional market. By offering highly personalized and comprehensive support, they help professionals manage their billing, collections, and debt recovery with ease. Backed by years of experience, With strong support from investors and Board Directors, they are focused on advancing services and technology to become the clear market leader in the sector.

Role Description

The Entry-Level Credit Controller is a structured on-the-job role with training which is designed to support rapid progression within a core business function. As a Credit Controller, you will be primarily responsible for ensuring that all invoices raised are settled in a timely manner. You will also be expected to quickly and efficiently resolve any debtor queries, with the goal of maintaining and reducing aged debt across our client portfolio.

This role involves regular interaction with a variety of stakeholders, including client staff, internal team members, insurance companies, and other industry organizations. Strong communication skills, attention to detail, and a proactive attitude are essential for success.

Key Responsibilities

• Liaise directly with patients and next of kin regarding outstanding accounts via telephone, email, and post.
• Process credit and debit card transactions securely over the phone.
• Liaise with debtors, including patients, insurers, and hospitals, conducting regular credit control activities through outbound emails, phone calls, postal correspondence, and SMS to minimize client debt.
• Consistently deliver on KPI deliverables while adapting to a dynamic, fast-paced work environment driven by ongoing software development and implementation.
• Issue reminder letters and formal demand letters via email and post.
• Engage directly with Bill Medical clients and their staff to discuss and resolve outstanding accounts.
• Redirect invoices to the correct payees where appropriate.
• Provide support to the wider team with ad hoc activities as required. Assist with handling incoming calls and voicemails, addressing queries efficiently or redirecting them to the relevant team member.

Person Specification

• Highly motivated to contribute to the development and success of a new business.
• Strong customer service skills with a client-focused approach.
• Demonstrates numerical proficiency with a high level of accuracy and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to appropriately liaise with different levels of staff from client directors to insurance administrators.
• Ability to follow a structured process to ensure compliance, but able to work on own initiative.
• Capacity to work autonomously and meet critical deadlines.
• Supportive and positive attitude, fostering a collaborative team environment.

Required Skills

• Competent computer skills, including proficiency in Microsoft Office (Excel, Word, Outlook)

Salary: £24,000 per annum.

Hours:Full time (37.5 hours per week)

Benefits: Pension, Life Assurance, bonus scheme and Private Medical insurance

Holiday: 25 days per annum + bank holidays