Senior Credit Controller

Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development!

The Role

With a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years' experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment.

Day To Day Responsibilities

• Take full responsibility for your own daily call schedule of overdue client accounts
• Handling payment and service queries principally by telephone, but also by email and letter
• Providing "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records
• Processing debit/credit card payments
• Liaising with Client Experience and Client Retention departments.
• Driving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments
• Review old debtor balances with team members, and come up with an action plan to reduce overdue balances

What You Bring To The Team

• Accountability for the overall performance of the team
• Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders
• Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements
• Preference for picking up the phone and speaking to clients over emailing them
• To ensure a high level of attendance and punctuality
• Ambitious with the determination to succeed
• Enthusiastic approach to coaching and development

Benefits

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Company incentives, access to discount schemes
• Social sessions on the last Friday of the month with free food and drink
• Free 24/7 onsite gym

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INDCC

Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.