Subsidence Desk TechnicianHybrid/ Remote£28,000 - £34,000We're working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician.This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.The Role You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards.Daily responsibilities will include:
Supporting the Subsidence team and wider operational divisions
Undertaking triage calls to determine validity of subsidence claims
Identifying whether site investigations are required at point of visit
Preparing reports within agreed SLA's
Maintaining strong communication with both internal stakeholders and external parties
Processing and proactively progressing claims in line with client requirements
Reviewing, amending and updating claims on internal systems
Responding effectively to changing client and business demands
About You We're keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations.You will ideally have:
Previous experience within Property or Subsidence Claims
Cert CII, Cert CILA, BDMA or working towards
Strong written and verbal communication skills
Excellent customer service capability
Good technical and problem-solving ability
Strong administrative skills including Microsoft Office
The ability to manage your own workload with minimal supervision
High attention to detail and a quality-driven approach
Confidence to be assertive and persistent where required
