Claims Handler

Claims Handler - Commercial & Employers' Liability / Public Liability (EL/PL)

Location: Little Lever, Bolton

Salary: £30,000+ (Dependent on Experience)

Time Recruitment is delighted to partner with a respected Independent Chartered Commercial Insurance Broker based in Little Lever, Bolton, to appoint an experienced Claims Handler.

This is an excellent opportunity for a skilled claims professional-particularly someone confident in Employers' Liability and Public Liability (EL/PL)-to join a growing brokerage renowned for its supportive culture and diverse portfolio spanning commercial and personal lines clients.

As a Claims Handler, you will manage a varied caseload across multiple classes of business, acting as the primary point of contact for clients, insurers and third parties. Your responsibility will be to ensure claims progress efficiently while delivering exceptional service to every client.

This role offers genuine variety and the opportunity to expand your technical expertise, with a particular focus on EL/PL claims.

• Assess and review new claims to determine coverage and liability
• Acknowledge claims promptly and maintain clear, consistent communication with clients and insurers
• Investigate and collate evidence to support informed decision-making
• Negotiate settlements effectively with insurers, claimants and other stakeholders
• Ensure all claims are managed in accordance with FCA guidelines and internal procedures
• Maintain accurate, up-to-date records and manage a proactive diary system
• Deliver outstanding customer service and uphold high standards of care
• Build and nurture strong working relationships with clients and insurer partners
• Stay informed on industry developments, including changes relevant to the childcare sector
• Prepare detailed claims reports for Account Executives on larger or complex cases
• Engage in ongoing training and professional development, including compliance with T&C requirements

Essential:

• Minimum of three years' experience within the commercial insurance sector
• Proven expertise in handling Employers' Liability and Public Liability claims
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Confident negotiator with sound analytical abilities
• Proficient in Microsoft Word, Excel and Outlook
• Effective time-management and collaborative team-working skills

Desirable:

• Experience managing claims across multiple classes of business
• GCSEs (A-C) including Maths and English

• Competitive salary (£30,000+ DOE)
• 25 days' annual leave plus additional Christmas leave
• Workplace pension with 5% employer-matched contribution
• Life Assurance (2x salary)
• Private Medical Cover (post-probation)
• Support towards CII qualifications
• Regular training and development opportunities
• Employee Assistance Programme

If you are an experienced Claims Handler with strong EL/PL knowledge seeking a role where you can make a meaningful impact, develop your expertise, and join a professional, supportive team, this opportunity in Bolton could be your ideal next move.