Reinsurance Client Advocate / Technician

A brand new position has arisen for a well-respected Lloyd's Broking House, who are seeking a Reinsurance Client Service Advocate, within their dynamic and successful Treaty Reinsurance Division.

This is not your traditional back-office or purely technical processing role. Although centred on post-placement responsibilities, the Client Services Advocate offers broad exposure across premium processing, broker support and client servicing, alongside attendance at client and reinsurer meetings and involvement in light claims processing.

Offering the opportunity to join a market-leading Global Lloyd's Broker, this fully encompassing technical role provides meaningful client and market exposure, clear progression pathways, and the backing of a high-performing, fun and collaborative culture.

Role Responsibilities

Technical Processing

• Handle proportional, pro rata and excess of loss premium and claims processing across all classes of business.
• Manage accounts independently, prioritising workload to meet deadlines and maintain service standards.
• Liaise confidently with clients and reinsurers on technical matters.
• Build and maintain strong working relationships internally and externally.
• Understand client requirements and deliver effective, outcome-focused solutions.
• Attend client and reinsurer meetings where required.
• Demonstrate strong working knowledge of the Lloyd's and Company Reinsurance markets.

Broker Support

• Debroke and manage risk sign-down processes.
• Produce and maintain accurate account statistics.
• Support ongoing account servicing and business retention.
• Utilise electronic systems throughout the full processing cycle.

Claims

• Manage claims from notification through to agreement, settlement and closure.
• Handle complex claims including XOL, binders, direct and audit-related matters.
• Negotiate XPL, ex-gratia and non-standard presentations.
• Oversee Letters of Credit and complete adjustments accurately within required timeframes.

About You

• Experience in a technical role for a Lloyd's Broker or (Re)insurer
• Experience in performing premium processing / post-placement duties
• Experienced in Treaty Reinsurance (Prop, Non-Prop, XOL or Pro-Rata) is ideal however, coming from a Direct &/Or Facultative technical background will be strongly considered.
• Strong reinsurance claims knowledge
• Proficient in IMR, CLASS, ECF and LORS.
• Experience with Salesforce and Open TWINS beneficial.
• Strong communication skills, both written and verbal.
• Highly organised, deadline-driven and solutions-focused.
• Confident problem-solver with sound understanding of systems and controls.
• Competent in Microsoft Office applications.