Personal Injury Claims Handler

Location: NorthamptonshireSalary: £28,000-£32,000 DOEWorking Pattern: Monday-Friday (Hybrid)

MPJ Recruitment are proud to be partnering with a leading and growing organisation to recruit an experienced Personal Injury Claims Handler.

In this role, you'll take ownership of a varied caseload of pre-litigated claims, including personal injury, credit hire, property damage, Employer Liability (EL), Public Liability (PL), and other third-party losses. You'll play a key role in delivering excellent outcomes for clients while contributing to a high-performing and supportive team.

• Manage a portfolio of complex claims, ensuring compliance with procedures and service standards.
• Deliver efficient settlements through strong liability and quantum negotiation.
• Act as a technical referral point, supporting and guiding colleagues.
• Maintain accurate reserves, MI, and file management, with timely SLA-driven reviews.
• Build strong relationships with clients, insurers, and panel solicitors.
• Attend review meetings and contribute to team development initiatives.
• Support the Defence Operations Manager and Claims Managers in driving continuous improvement and service excellence.

• Proven experience handling personal injury claims is essential.
• Experience managing PI claims end-to-end (cradle to grave), including settlement.
• Good understanding of case law and Civil Procedure Rules (CPR).
• Right to work in the UK.

• 33 days holiday
• Hybrid working
• Free parking
• Qualification funding
• Enhanced pension
• Income protection
• Private medical insurance
• Retail discounts
• Season ticket loan

If you'd like to find out more about this opportunity, we'd love to hear from you.