Senior Claims Handler

Job Title: Senior Claims Handler

Location: Chelmsford

Job Type: Full-time

Working Hours: 09:00 - 17:00, Monday - Friday (1 day hybrid)

Perks: 26 days annual leave + bank holidays, Perkbox, and private healthcare

Senior Claims Handler Up to £40,000 (DOE) Chelmsford Full-time

We are representing a leading insurance group currently expanding across the UK. They are looking for an experienced professional to join their Chelmsford team. This role is ideal for a Senior Claims Handler who enjoys a fast-paced environment and is looking for a firm that supports professional growth and career development.

What You'll Be Doing as a Senior Claims Handler

• Manage the full lifecycle of a claim from initial notification through to final settlement.
• Conduct thorough investigations by gathering evidence, assessing damages, and evaluating liability.
• Lead negotiations with all parties to reach fair settlements and authorise payments.
• Act as the main point of contact for claimants, providing regular updates and support.
• Handle complex commercial cases, specifically within Property, Casualty, and Motor Trade (dealerships).
• Ensure all files are handled in line with legal, regulatory, and data protection standards.
• Identify and escalate any suspicious or potentially fraudulent claims.
• Maintain accurate records and internal reports to ensure high levels of service and compliance.

What We're Looking For

• Solid experience managing a varied and busy caseload of commercial claims.
• Strong technical knowledge of Property and Liability, ideally including Motor Trade premises.
• A good understanding of insurance market jargon, policy terms, and indemnity principles.
• Excellent communication skills with the ability to build rapport with clients and stakeholders.
• A Cert CII qualification (or working towards it) is a significant advantage but not essential.
• A proven track record of making sound decisions under pressure.
• High attention to detail and a methodical approach to administrative tasks.
• A valid UK driving licence is highly desirable for this Senior Claims Handler position.