Claims Adjuster

Title: Claims Adjuster

Location: Chelmsford

Salary: 25,000 - 35,000

Days/ Hours of work: Monday - Friday, 09:00 - 17:00

Benefits

• On-site parking
• 25 days holiday plus bank holidays
• Frequent socials, including Summer and Christmas parties
• Environmentally conscious
• Company lunches the last Friday of every month
• Opportunity to participate in local fundraising
• Long service awards
• Amazing in-house training

The company

A well established and professional company based in Chelmsford are looking for a Claims Adjuster to join their Claims department. There are vacancies it multiple claims departments including; Damage, Complex Loss, Injury & Customer Service. You will be based in their head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to develop their career in claims.

Duties

• Investigate, resolve and close claims in an expert and timely and manner.
• To update claims and customer details on the company CRM System
• To professionally manage all aspects of a third party claim from beginning to end
• Provide outstanding customer service in accordance with company procedures and service standards.
• Accurately value claims and subsequent associated losses (loss of earnings/care/ damage etc)
• To look at to ways to grow & develop your knowledge in order to provide better service & meet targets
• Where appropriate, attend in house and client review meetings
• To assist with both internal & external meeting and auditing
• To help less experienced members of the team with training and guidance
• Update Re-insurers in an accurate and timely manner
• Attend Case management/ settlement meetings and trials as required
• To organise and manage multi discipline rehabilitation
• Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.

The ideal candidate

• Previous claims experience
• Maths / English - GCSE - A-C
• 2 A-levels or BTEC equivalent
• Capable of investigating and negotiating liability disputes
• Capable of accurately assessing General Damages
• Awareness of fraud tactics (identification, validation and handling)
• Identify claims with the potential for financial deterioration
• Confident in attending CMC or other settlement opportunities as required

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