Customer Service Specialist (Banking)

Customer Service Specialist (Banking) - Bromsgrove Branch

Join a growing, community-focused financial institution and make a real impact.

Reed is proud to be working exclusively with a highly successful and expanding building society that's bucking the trend in banking. While others are closing branches, our client is opening them - and after a record-breaking couple of years, they're launching a brand-new branch in Bromsgrove.

This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community.

The Role

As a Customer Service Specialist, you'll be the friendly face of the branch, creating long-term relationships and supporting customers through life's key milestones. Your day-to-day will include:

• Having meaningful conversations to understand customer needs and offer tailored solutions.
• Delivering exceptional service and resolving queries with confidence.
• Managing till activities and maximising every interaction.
• Supporting customers with account management and financial products.
• Engaging with the local community and contributing to branch success.

About You

We're looking for someone who is:

• Experienced in financial services or strong in customer service.
• Passionate about helping people and finding solutions.
• Curious, proactive, and confident to take initiative.
• A great communicator who puts customers and community first.
• Eager to learn and develop in a forward-thinking organisation.

What's on Offer

• Salary: Up to £25,250 FTE
• Hours: 35 per week
• Holidays: 30 days + Bank Holidays
• Benefits: "Moments that Matter" days off for life events, pension up to 8%, life assurance, private medical insurance, healthcare plan, and fantastic career development opportunities.
• A workplace that values diversity, inclusion, and individuality - officially recognised as a Great Place to Work.

Ready to make a difference in your local community?Apply today and help shape the future of high street banking in Bromsgrove.