Accounts Assistant

We are seeking a reliable and organised Accounts Assistant to take ownership of the Cash Sales function and support the efficient day-to-day operations of the Accounts Department. The successful candidate will play an important role in maintaining accurate financial records, supporting credit control activities, and ensuring a high level of customer service when dealing with clients and internal teams.

This position offers an excellent opportunity for someone looking to develop their career within an accounts environment. The role will initially focus on Cash Sales and basic Credit Control responsibilities, with the potential to progress into a broader Credit Control function over time. The Accounts Assistant will also provide general administrative support to the department as required and assist colleagues when directed by the Accounts Manager.

Key Responsibilities

• Process Cash Sales transactions accurately and efficiently.

• Carry out initial Credit Control tasks relating to cash sales, extended hire, loss or damage charges, with the opportunity to progress into a wider Credit Control role.

• Send credit application forms, create new customer accounts, and conduct credit checks where required.

• Monitor the departmental email inbox daily and respond to queries in a timely and professional manner.

• Ensure all payments are processed accurately and allocated to the correct customer accounts.

• Liaise with clients and third-party providers, delivering excellent customer service and building strong professional relationships.

• Handle customer queries in a friendly, approachable, and professional manner.

• Provide Reception cover when required.

Qualifications and Education Requirements

• Minimum GCSEs (or equivalent) in English and Mathematics.

• High school education or equivalent qualification obtained outside the UK will also be considered.

Essential Skills

• Strong command of the English language, both written and verbal.

• Excellent organisational skills with the ability to manage multiple tasks effectively.

• Professional telephone manner and strong customer service skills.

• Computer literate, with working knowledge of Microsoft Word and Excel.

• Ability to work to deadlines and perform well under pressure when required.

• Capable of working independently while maintaining effective communication with colleagues and the wider team.

Desired Skills

• Ability to use initiative and apply practical problem-solving skills.

• Willingness to share ideas and suggest improvements to help enhance departmental processes and efficiency.