Practice Operations Manager

Practice Operations Manager

Ace Children s Occupational Therapy Ltd

Location: Crondall, Hampshire office based

Salary: £35,000 to £38,000 per annum depending on experience

Full time, permanent, 37 hours per week

Ace Children s Occupational Therapy Ltd is a well-established private paediatric practice based in North East Hampshire, providing assessment and intervention services for children and young people aged 2 to 25 years.

Following an internal promotion, we are now looking for an experienced Practice Operations Manager to support the continued growth of the practice and oversee its day-to-day operational, financial and IT functions.

This is a key role within the organisation, working closely with the Practice Manager and senior leadership team to ensure the practice operates efficiently, compliantly and continues to grow.

About the role

The Practice Operations Manager will take ownership of the day-to-day operational running of the practice, ensuring processes, systems and teams operate efficiently and effectively.

The role requires someone who is confident managing operational processes, financial performance and IT systems, while supporting staff and maintaining high standards of compliance.

Key responsibilities will include:

Operations and administration

• Managing the day-to-day activities and performance of the Operations and QA team
• Reviewing internal processes and implementing improvements to increase efficiency and productivity
• Managing supplier relationships, procurement and operational resources
• Overseeing company policies, procedures, facilities and health and safety compliance

IT and systems management

• Acting as the main point of contact for IT and telephony systems across the practice
• Managing system access, hardware, software and user permissions
• Liaising with external IT providers to resolve issues and maintain system performance
• Supporting the rollout of new systems, upgrades and digital improvements
• Monitoring IT budgets, licences and information governance compliance

Financial operations

• Monitoring budgets, P&L performance and financial reporting processes
• Managing billing processes, utilisation targets and cost control measures
• Supporting payroll, expenses and financial administration processes
• Identifying opportunities to improve operational efficiency and financial performance

People management and leadership

• Managing recruitment, onboarding and staff training processes
• Conducting performance reviews, appraisals and supporting staff development
• Promoting a positive and collaborative workplace culture
• Acting as a key link between clinical and non-clinical teams

Compliance and quality

• Ensuring regulatory and legal compliance including GDPR, DBS and professional standards
• Supporting audits, insurance requirements and complaint handling
• Contributing to business planning, operational improvements and future growth initiatives

About you

You will be an experienced operations or practice management professional who is confident managing multiple priorities and taking ownership of operational processes within a busy environment.

The successful candidate will ideally have:

• At least five years experience in an operations, business or practice management role
• Experience managing operational processes including finance, IT systems and administration
• Strong understanding of basic financial management including P&L, payroll and expenses
• Advanced IT skills including Microsoft 365 and Excel, with experience using pivot tables
• Experience managing teams, performance reviews and staff development
• Excellent organisational skills and strong attention to detail
• Experience managing external suppliers and service providers
• Experience within healthcare, private practice, SEN services or working with local authorities and schools would be advantageous but is not essential.
• A full UK driving licence and access to a vehicle are required as the clinic is not accessible via public transport.

Benefits

- Salary of £35,000 to £38,000 depending on experience

- 25 days annual leave plus bank holidays

- Pension scheme

- Death in service benefit

- Health care and health insurance

- Office-based role with home working available when required

- Flexible working hours between 8.30am and 5.30pm

Interested? Please apply with your latest CV.

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