Claims Adjuster

Avencia are working with a well-established insurer who are looking to build out a new team in their Leeds office to handle London Market claims.

The role will focus on managing a high volume of lower-complexity claims originating from the London Market across Professional Indemnity, Marine and Energy lines. It presents an excellent opportunity to be part of establishing a new function within the business while gaining valuable exposure to London Market claims.

The role

• Handle a portfolio of high-volume, low-value claims from first notification through to settlement.
• Work closely with the London Claims team to ensure consistent handling, reserving and service standards.
• Maintain strong relationships with brokers, insureds and external partners, providing clear, professional communication throughout the claims process.
• Support the wider claims function by sharing insights, contributing to process improvements, and upholding the organisation's claims philosophy.

Skills & Experience

• Insurance claims handling experience (essential)
• Good knowledge of the insurance market and claims processes.
• Strong organisational skills with the ability to prioritise effectively.
• Clear written and verbal communication skills and confidence engaging with brokers and clients.
• A collaborative mindset and a proactive, solutions-focused approach to work.
• The ability to analyse claims information, identify trends and escalate issues appropriately.