Senior Credit Controller

Your new company
A well established organisation in Bristol with a strong presence in its sector. The business operates a collaborative and supportive finance function and is seeking a Senior Credit Controller to strengthen the credit control team. You'll join a company that values continuous improvement, strong internal relationships, and high-quality financial governance. Hybrid working is available.
Your new role

• Take ownership of a complex, high volume ledger and drive proactive cash collection.
• Act as a key escalation point for challenging or long standing customer queries.
• Work closely with Sales, Operations, Customer Service and Billing teams to resolve disputes effectively.
• Support credit risk assessments, including reviewing credit limits and making recommendations.
• Manage pre legal and legal escalation processes in line with company policy.
• Maintain accurate customer data and ensure compliance with financial controls and GDPR requirements.
• Produce clear reporting on aged debt, cash performance and customer risk.
• Lead internal debt review meetings with key stakeholders.
• Identify and implement improvements across the order to cash process.
• Provide guidance and informal mentoring to junior credit controllers.
• Offer support to the Credit Manager and provide cover when necessary.

• Strong experience in a Senior Credit Control position, ideally within a high volume or complex environment.
• Proven ability to reduce aged debt and improve cash performance.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Good working knowledge of ERP/finance systems and Excel.
• High attention to detail, commercial awareness and a proactive approach.
• CICM qualification (or working towards) would be an advantage.
• Experience with EDI, portals, shared services or pre legal processes is desirable.