Collections Advisor

Job Title: Debt Recovery Advisor

Location: Crawley

Salary: £30,000 - 32,000

Are you happy with Credit Control? Do you have experience of negotiating payments?

Working for this solicitors firm, reporting to the Head of Collections, you will provide service for the Debt Recovery Department ensuring that there is a consistent and professional level of service at all times. Responsibilities include:

• Data entry onto CRM system
• Appointing 3rd parties / sub-contractors when applicable
• Investigation and research tasks to identify customers financial circumstances
• Telephone collections
• Sending letters/emails
• Handling incoming calls and correspondence.
• General administration duties
• Processing of litigation cases such as obtaining Judgments, Charging Orders, Attachment of Earnings etc.
• Distribution and handling of post

The Debt Recovery Assistant must be able to:

• Identify and achieve solutions to problems and disputes
• Work well under pressure
• Adhere to SRA and FCA rules
• Be driven and positive
• Work under own initiative
• Demonstrates an awareness of the professional standards required when working within a regulated law firm and the importance of delivering a quality service to our clients.

Experience of debt recovery and collections is essential. Must have a minimum of 2 years' experience of legal recoveries obtaining Judgments, charging orders, attachment of earning etc. You will need to demonstrate experience in dealing with people, possibly in a customer service environment. The ideal candidate will be confident in dealing with clients and debtors on the telephone. Training will be provided.

Skills:

Computer skills including Internet Explorer and all MS Office programmes

• Excellent communication & people skills (written, verbal and telephone)
• Good negotiation skills
• To be target driven
• Have experience of debt recovery legal processes.
• Be a good team player and flexible.

Monday to Friday

Shifts will rotate according to business requirements 8am to 4:30pm and 8:30am to 5pm

2 days per week working remotely after initial probation period.

Ref 140

Please only apply if you match all of the above criteria. alt Recruitment is acting as an agency for this role. At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 20 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone number and email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. alt Recruitment Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.