Productivity Manager

The Productivity Manager is responsible for driving sustainable labour efficiency across all the operations of this hospitality / retail business. The role bridges central labour models and operational delivery, ensuring productivity improvements are sustained over time.

KPIs

• Productivity and efficiency
• Payroll budgets
• Right People, Right Place and Right Time

Key Knowledge/Experience & Qualification Requirements

• Strong understanding of operational productivity principles, workforce planning and labour optimisation
• Knowledge of performance metrics, KPIs and data driven decision making
• Understanding of budgeting, cost control and financial performance management
• Experience of analysing labour models, scheduling efficiency and demand forecasting
• Knowledge of change management principles and continuous improvement
• Advanced Excel data analysis capability
• Effective communication at all levels
• Ability to manage multiple priorities and adapt quickly to changing requirements
• Proven experience in productivity operations (retail desirable)
• Experience in influencing senior stakeholders