Claims Handler

FNOL Claims Handler
Manchester City Centre (Office-based)
28,750 + monthly bonus - OTE circa 45k+
Flexible Monday-Sunday (rota basis)

MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The business delivers end-to-end claims handling services for insurers, brokers and private motorists, with a strong focus on efficiency and customer experience.

The Role
As an FNOL Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance.

Key Responsibilities

• Handle First Notification of Loss (FNOL) calls from customers and partners
• Convert inbound claims into repair and additional service opportunities
• Deliver a high-quality, customer-focused claims journey
• Provide clear updates and build trust with customers during stressful situations
• Meet individual and team KPIs, including conversion and revenue targets
• Ensure accuracy, compliance and adherence to FCA and GDPR standards

Skills & Experience

• Previous experience in motor claims or a sales-driven environment
• Strong communication, negotiation and influencing skills
• Commercial awareness with a results-focused mindset
• Ability to manage multiple cases in a fast-paced setting
• High attention to detail and a customer-centric approach

Desirable

• Experience within accident management
• Knowledge of credit hire, engineering or third-party capture
• Proven success in a target-driven or conversion-focused role

What's on Offer

• 33 days' holiday (including bank holidays)
• Your birthday off
• Discounts on gyms, shopping, holidays and more
• Dress-down Fridays
• Regular social events and team activities

We'd love to hear from you if you have experience as a Sales Advisor, Sales Executive, Business Development Executive, Sales Development Representative, Claims Handler, FNOL Advisor, Motor Claims Handler, Insurance Claims Advisor or similar.

Apply now to take the next step in your claims career with a forward-thinking and growing organisation.