Product Delivery Manager

AJ Bell are looking for a Product Delivery Manager to drive our ambitious strategic plans and help transform ideas into meaningful results.

The Product Delivery Manager is responsible for developing and delivering new functionality and features for the Operational and Regulatory teams. They will help create and champion the product vision, strategy and roadmap whilst ensuring that it aligns with the company vision, strategy and business goals.

What does the job involve?

The key responsibilities of the role are as follows:

• Overall responsibility for prioritising and driving the delivery of key strategic business change.
• Drive innovative development response to customer and business feedback, efficiency saving opportunities and ideas to differentiate AJ Bell from other retail investment providers.
• Developing and maintaining strong working relations with senior management across business areas and with key internal and external stakeholders.
• Manage the requirements planning process with the business strategy and development teams balancing the businesses key priorities and short-term incremental improvements.
• Managing a team of Product Owners ensuring that they maximise the value of changes delivered across the Operations, Customer Services and Regulatory channels.
• Own the backlog of development work for the Operational and Regulatory teams.
• Manage overall tracking of business benefits across the Operational and Regulatory Change portfolio.
• Have oversight of the prioritisation process and set high level priorities in line with strategic goals and stakeholder expectations.
• Alongside the Head of Operational and Regulatory Change developing and sharing best practice across the operational change and development teams.
• Setting goals and strategies for product/process growth and success
• Provide support to the development teams through testing, answering any queries and making decisions on behalf of the business where relevant.
• Gather insights to improve the customer experience and business processes by investigating and collating feedback.
• Setting goals and strategies for product/process growth and success
• Produce appropriate MI to support the change process.
• Work with the teams impacted by change to ensure that change is bedded in and that these teams are adequately supported to improve the experience for customers as well as the business teams.
• Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.

About you:

Competence

• Change Management experience at a Senior level ideally within a Financial Services or Regulatory environment.
• Strong leadership and management skills; role model, acts inclusively, provides direction and clarity to own teams and wider business.
• Stakeholder management; builds and maintains positive relationships, including at Director level
• Strategic planning and delivery
• Highly effective communication skills, verbal and written
• Critical / creative thinking; effective problem-solving and decision-making skills
• Able to demonstrate prioritisation and effective resource management
• Ability to make data informed decisions
• Previous line management experience to a senior level
• Knowledge of Customer Services, Operations and Regulatory processes

Knowledge & Skills

• Experience of multiple project delivery methodologies e.g. Agile, SDLC, SAFe
• Understanding the financial market and industry trends
• Understanding of the regulatory framework
• Being able to analyse data to make informed decisions
• Ability to motivate delivery teams
• Finding solutions to challenges that arise
• Planning long-term goals and steps to achieve them
• Committed to personal development
• Excellent communication and stakeholder management with internal and external stakeholders
• Numerate with good analytical skills
• Attention to detail

About AJ Bell

AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.

Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture.

What we offer

• 26 days holiday, increasing with service + buy/sell scheme + bank holidays
• 8% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.