Credit Controller

Your new company

You'll be joining a leading UK specialist in commercial property and asset management, overseeing more than £30bn+ of property under management for UK and international Fund Managers, REITs and other property owners.The organisation believes property management can be a force for good, creating buildings that work not only for profit, but for people and the planet. Its evolving framework for modern property management provides clients and occupiers with a fully integrated, holistic approach that reflects the changing real estate landscape.
The business is proud to be a B Corp, with values embedded in everything it does. It is committed to building an inclusive, welcoming workplace where people from all backgrounds can see themselves succeeding. With consistent year-on-year growth, the organisation actively promotes internal development and encourages learning, connection and community impact through study days, charity initiatives and team events.
Your new role

As a Credit Controller, you will join the Credit Control team and report into the Senior Credit Controller. Your primary focus will be the effective management and timely collection of occupier charges for an allocated client portfolio, while delivering a high level of service to internal and external stakeholders.
Your responsibilities will include:

• Collecting outstanding rent and service charge balances in line with client and internal targets
• Working closely with Client Leads to support agreed arrears strategies, including enforcement and litigation where required
• Communicating professionally with occupiers to resolve disputes and manage challenging situations while maintaining strong relationships
• Monitoring arrears, payment plans and compliance to support CRAR or litigation actions where necessary
• Preparing and presenting reports such as Aged Debt and collection performance for clients and internal teams
• Liaising with the cashiering team to identify income and resolve unallocated cash items
• Maintaining accurate records within property management systems
• Ensuring compliance with internal policies, RICS, ISO standards and statutory timelines

• A minimum of 2 years' experience in a similar credit control role
• Proven experience collecting outstanding debt, ideally within a property or client-focused environment
• Strong interpersonal skills with the ability to engage effectively at all levels
• Excellent written and verbal communication skills, including report writing
• A proactive, organised approach with strong attention to detail and the ability to prioritise workloads

• £30,000 - £40,000 per annum, depending on experience
• Working hours of 9:00am - 5:30pm Monday to Thursday and 9:00am - 5:00pm on Fridays
• A role within a purpose-driven, values-led organisation
• Strong opportunities for learning, development and internal progression
• Study days, charity involvement and community-focused initiatives
• A supportive, inclusive culture that values people as much as performance