Credit Controller

Credit Controller - 12-Month FTCLocation: Manchester
Working Pattern: 2 days office / 3 days remote
Department: Working Capital - FinanceContract
Type: Full Time, 12-Month Fixed Term
The Role: An excellent opportunity has arisen for an experienced Collections Specialist to join a fast-paced Working Capital team. This role involves managing a high-volume caseload, supporting senior stakeholders, and overseeing the end-to-end debt collection process.
You will be responsible for driving cash collection performance, improving aged debt positions, and providing clear reporting and analysis. This position requires strong communication skills, professionalism, and the ability to work independently while building collaborative relationships with clients and internal teams.
Essential Skills & ExperienceTechnical & Professional

• Proven Credit Control / Collections experience (professional services experience desirable)
• Strong communication and negotiation skills, including engaging with senior stakeholders
• Ability to manage and prioritise a large, varied caseload
• Proficient user of Excel
• Working knowledge of 3E, Elite Collections, or similar finance systems (advantageous)

• Collect outstanding invoice debt in line with the company's collections strategy and monthly targets
• Hold regular meetings with internal stakeholders and clients, supported by clear reporting
• Follow up on overdue invoices via telephone, email and letter within agreed timeframes
• Promptly escalate non-payment to the appropriate internal teams
• Maintain accurate notes and status updates within internal systems
• Resolve queries from fee earners, clients and Finance teams
• Use systems such as 3E, Axxia, iManage and Visual Files to investigate and resolve queries
• Build strong knowledge of your ledger and accurately forecast month-end positions
• Maintain up-to-date process documentation to ensure consistency
• Support ad-hoc projects aimed at improving cashflow and reducing aged debt

• Methodical approach with excellent attention to detail
• Ability to establish and maintain strong internal and external relationships
• Confident influencing and negotiation skills that drive positive payment outcomes
• Ability to work under pressure while maintaining accuracy
• Team-focused attitude with a strong appreciation of the value of Credit Control

• Modern, flexible working: 2 days office / 3 days remote
• Career progression and professional development opportunities
• Inclusive, supportive team culture with a focus on wellbeing
• Attractive benefits package including lifestyle discounts, wellbeing programmes, life assurance, season ticket loans and more