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Credit Controller

Posted: 30/04/26
Recruiter:Panda
Reference:3103814311
Type:Permanent
Salary:£27,000 - £30,000 Annual
Location:Bromborough, UK
Description:

About the Role

Credit Controller
Location: Bromborough, Wirral
Hours: Monday Friday 08 00

About the Role

At Panda, cash keeps our operations moving.

As a Credit Controller at Panda, you ll play an important role in helping the business collect payments efficiently while maintaining strong, professional relationships with our customers.

Working within our Transactional Services team, you ll manage your own portfolio of accounts, support customers with payment queries, reconcile accounts, and help ensure invoices are paid within agreed terms.

This is a fast-paced role where communication, organisation and follow-up really matter. You ll work closely with internal teams and external customers to resolve queries, reduce aged debt, and support the wider finance team in keeping customer accounts accurate and well managed.

This Credit Controller role would suit someone with previous credit control or accounts receivable experience who enjoys working with people, solving problems, and making a direct impact on business performance.

What You ll Be Doing

  • Managing a portfolio of customer accounts to ensure payments are received in line with agreed terms
  • Contacting customers by phone and email to follow up on outstanding invoices
  • Building strong relationships with customers to resolve issues quickly and professionally
  • Investigating and resolving invoice or account queries in collaboration with internal teams
  • Reconciling customer statements and maintaining accurate account records
  • Updating credit control systems with all collection activity
  • Processing card payments and issuing direct debit mandates where required
  • Providing copy invoices and statements to customers when requested
  • Escalating potential risks or payment concerns to the Credit Control Team Leader
  • Supporting the wider finance team in reducing aged debt and minimising bad debt exposure

About You

We re looking for someone who is confident, organised and comfortable managing a busy customer ledger.

You ll bring:

  • At least 2 years experience in a credit control or accounts receivable role
  • Experience managing a high-volume customer ledger
  • Confidence communicating with customers by phone and email
  • Strong organisational skills and attention to detail
  • Experience handling reconciliations and resolving account queries
  • A proactive approach and the confidence to manage difficult conversations when required
  • The ability to work well as part of a team in a busy finance environment

Experience using systems such as Sage, AMCS, Credit Hound or Sage CRM would be beneficial, but is not essential.

Desirable

  • ICM Level 3 qualification, or working towards this
  • Experience working with customer procurement portals such as ProActis, Tradex or Dwellant
  • Strong Microsoft Excel skills

Why Join Panda?

This is a great opportunity to join Panda as a Credit Controller and become part of a collaborative finance team where your work has a direct impact on business performance.

You ll be joining a business that plays an important role in keeping essential services moving, supporting customers, and helping organisations manage waste responsibly.

At Panda, we offer a supportive working environment, opportunities to develop your skills, and the chance to build your career in a business that makes a real difference every day.

About Us

We are Panda. We value waste.

We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)

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