Senior Claims Coordinator

A well-established specialist insurance company that advises some of the UK's major building insurers on complex and technical claims in the domestic and commercial sector.

If you are a confident and detail-oriented individual who thrives in a dynamic and challenging team environment, we encourage you to apply for the role of Senior Claims Coordinator. Our client are dedicated to delivering top-quality service to their clients in the insurance industry, and your contribution will be integral to their success.

The role: The successful candidate will be responsible for overseeing the performance of London and Home Counties Regional team, which includes approximately 5 surveyors/engineers based in Brentford. This role also involves providing essential administrative support to this specialized technical team on a daily basis.

Key Responsibilities:

• Process new instructions related to large loss claims.
• Communicate with Loss Adjusters, insurers, and customers.
• Schedule appointments and manage surveyors/engineers' calendars.
• Address customer queries and concerns promptly and efficiently.
• Prepare draft contract documents as requested by the technical teams.
• Maintain comprehensive electronic records of claims.
• Generate draft invoices.
• Process contractor payments as requested by technical teams.
• Prepare and issue regular reports to the senior management team.
• Compile, regularly update, and report on a full suite of Management Information (MI) and Service Level Agreement (SLA) data.
• Monitor email inboxes and ensure timely responses.
• Ensure accuracy and attention to detail, given the highly regulated financial industry we serve.
• Maintain professionalism and empathy when dealing with distressed or vulnerable individuals.
• Adapt to increased workloads during claim surges.
• Undergo a full DBS check (paid for by the company) and successfully pass it as a condition of employment.
• Be open to learning and mastering various specialist claims management systems used by the company.
• Display confidence, initiative, and enthusiasm for working in a dynamic team environment.
• Take pride in delivering high-quality work consistently.

Required Skills:

• Demonstrate proficiency in using Microsoft Word, Excel, Google Calendar, Outlook, Thunderbird, and other office tools.
• Strong attention to detail and accuracy.
• Professionalism and clear communication skills.
• Empathy and the ability to handle sensitive situations.
• Flexibility and the capability to manage increased workloads.
• Willingness to learn and adapt to new technologies.
• Self-motivation and a proactive attitude.
• Ability to work effectively in a dynamic team environment.
• Commitment to delivering excellent results.

Benefits:

• Annual Leave: 23 days per annum, plus paid Bank Holidays (currently 8)

• Discretionary annual bonus based on company profitability and individual performance
• Healthcare
• Pension
• Free Parking
• Fully Office Based

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