Credit Control Supervisor

Your new company
Hays is delighted to be working with a well-established UK distribution and wholesale business operating within a fast-moving commercial environment, supplying products to a wide network of trade and retail customers.
The organisation is known for its strong operational infrastructure, reliable service levels and continued year-on-year growth. With this high-volume finance function they are looking to add to the team.

Credit Control Supervisor
Full Time Hours
Based in East Leeds
Permanent
£34,000+

Your new role
As the Credit Control Supervisor, you will take ownership of the credit control function, ensuring timely debt collection, accurate reporting, and effective team leadership.
This is a hands-on role where you will oversee day-to-day activity, manage escalations and play a key part in improving processes and supporting financial stability across the organisation. Some of the key responsibilities are:

• Supervise credit control activity - lead, support and develop a team of credit controllers
• Monitor customer accounts to ensure payments are received within agreed terms
• Review aged debt, prioritise collection and reduce overdue balances
• Resolve escalations, manage complex queries and disputes
• Assess credit of clients to the business, approve limits and support risk management
• Improve debt recovery processes and implement effective changes where needed
• Ensure accurate reconciliations and oversee payment reallocation
• Produce debtor reporting, deliver insights on overdue balances and cash forecasts
• Support month-end and audits and financial and compliance reports

• Credit control experience within a similar role
• Team leadership or supervisory experience
• Knowledge of credit management and debt recovery processes
• Strong communication and negotiation skills
• High accuracy and attention to detail
• Organisational ability and resilience
• Experience with Sage
• Understanding of UK credit regulations
• CICM or finance qualification would be highly beneficial but not essential

• Career development within a growing organisation
• Leadership responsibility with autonomy to shape processes
• Supportive working environment with a collaborative finance team
• Free Parking