Credit Analyst

Position Summary
The Senior Credit Analyst oversees the full Order-to-Cash (O2C) cycle, integrating credit risk management with proactive collections and hands-on cash application. The role is focused on driving cash flow performance, minimising risk, and maintaining accuracy within a fast-paced, global environment. This position is instrumental in improving working capital and enhancing credit and collections processes across a diverse international customer base.
Key Responsibilities
Credit Risk Management

• Evaluate the creditworthiness of new and existing customers through detailed analysis
• Review and recommend credit limit adjustments, ensuring approval in line with delegated authority frameworks.
• Obtain and assess credit reports and bank references when required
• Make informed credit decisions based on risk assessments
• Partner with Sales and Customer Care to identify alternative solutions where standard credit terms are not viable.
• Ensure compliance with company policies and approval protocols, escalating where necessary

• Manage a high-volume portfolio of accounts, ensuring timely collection of outstanding balances
• Oversee accounts across multiple regions and currencies
• Execute structured collections activities, including follow-ups and escalation of overdue accounts
• Investigate and resolve billing disputes, deductions, and short payments
• Contribute to reducing aged debt and improving overall collection metrics
• Support month-end reporting and close processes

• Perform accurate and timely cash application within SAP
• Allocate incoming payments and match them correctly to customer accounts
• Investigate unapplied cash and resolve discrepancies
• Maintain integrity of the accounts receivable ledger and support period-end close activities

• Collaborate with Sales, Customer Care, Operations, Finance, and Legal teams to resolve issues efficiently.
• Engage directly with customers to handle payment queries and escalations
• Liaise with external credit agencies to support credit assessments and decisions

• Monitor AR ageing and account activity using SAP and collections tools
• Support the preparation of reporting related to accounts receivable and collections performance
• Identify opportunities to improve processes, driving efficiency and stronger financial controls
• Assist with ad hoc projects across credit, treasury, and cross-functional initiatives

• Bachelor's degree in Finance, Accounting, or a related discipline (or equivalent experience)
• Minimum of 6 years' experience in credit, collections, and accounts receivable within a high-volume environment

• Strong attention to detail with a proactive, hands-on approach
• Ability to manage competing priorities in a fast-paced, high-volume setting
• Experience in multi-entity and multi-currency environments
• Strong SAP experience (FI/AR module) within an Order-to-Cash function
• Familiarity with collections or receivables management systems
• Advanced Excel skills, including pivot tables, lookups, and large data analysis
• In-depth understanding of AR processes, including collections, cash application, and reconciliations
• Experience resolving unapplied cash, discrepancies, and performing variance analysis
• Proven ability to manage collections portfolios and resolve payment issues
• Strong communication and stakeholder management skills
• Solid understanding of credit risk principles
• Excellent analytical and problem-solving abilities