Customer Service Advisor

Customer Service Advisor
Based in Manchester City Centre
5 days on site
Paying 24,000 - 26,000 DOE

We're looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone.

What You'll Be Doing

• Managing your own daily collection schedule, with a focus on proactive outbound calls
• Working to meet and exceed individual KPIs, SLAs, and cash collection targets
• Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates
• Taking ownership of account queries and escalating where needed
• Liaising with internal teams, including customer service and client experience, to resolve issues efficiently
• Maintaining accurate records of all collection activity and client communications
• Contributing to a positive, motivated team environment

What We're Looking For

• Experience in Customer Service, Complaints Handling, Credit Control or a similar role
• Strong communication skills and confidence when dealing with clients
• A proactive, target-driven mindset with the ability to manage your own workload
• Good negotiation skills and a practical, problem-solving approach
• Comfortable working in a fast-paced, performance-focused environment
• Reliable, punctual, and committed to maintaining high standards

How Success is Measured

• Delivery against KPIs and SLAs
• Cash collection performance and reduction in aged debt
• Outbound call activity and engagement levels
• Debtor days and overall collection efficiency
• Contribution to team performance and service standards

This is an opportunity to join a supportive team where performance is recognised, and where you'll have the chance to develop your skills in a commercially focused finance environment.

If you're someone who enjoys a challenge, thrives on hitting targets, and knows how to balance results with great client service, this could be the role for you!

51630CH

INDMANJ

The Portfolio Group are acting on behalf of our client in recruiting for this position.