Team Leader - Motor Claims

Team Leader - Motor Claims

Location: Bolton (Office-based with flexible working options)

Salary: Range from 31,500 to 38,000 depending on experience

Type: Full-time, Permanent

Hours: Monday to Friday, 9am - 5pm (35 hours)

Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you.

What You'll Be Doing: Team Leader - Motor Claims

- Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement

- Handling escalated queries, complaints, and complex claims

- Monitoring team performance and supporting staff development through coaching, mentoring and training

- Working with internal stakeholders to meet recovery targets and maintain service levels

- Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance

- Ensuring full FCA compliance and supporting GDPR and confidentiality requirements

- Contributing to recruitment, onboarding, and HR processes for your team

What You'll Bring: Team Leader - Motor Claims

- Strong background in technical motor recovery claims

- Experience in a team leadership or supervisory role

- Confident communication skills, written and verbal

- Solid understanding of FCA, FOS, and general claims compliance

- Excellent organisation and prioritisation skills under pressure

- CII Certificate in Insurance (essential), Dip CII is a bonus

- Microsoft Office proficiency and data confidence (Excel, Outlook etc.)

What's In It For You: Team Leader - Motor Claims

- Increased holiday allowance with length of service

- Your birthday off, plus a half-day for seasonal shopping

- Holiday sell scheme

- Free parking and casual dress code

- Support for industry qualifications

- Bonus scheme for going above and beyond

- Cycle to work scheme

- Friendly, supportive environment with trained mental health first aiders on-site

If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you.